Privacy Policy

1. Information We Collect

We collect various types of information for different purposes to provide and improve our online educational services and events.

a. Personal Information

This includes information that can be used to identify you directly or indirectly. This may include:

• Contact Information: Name, address, email address, phone number.
• Demographic Information: Date of birth, gender, nationality.
• Student Information: Academic records, enrollment details, attendance, online course progress, quiz scores, competition results, performance data, special educational needs, medical information (if provided and necessary for student welfare).
• Parent/Guardian Information: Names, contact details, relationship to the student, billing information (e.g., payment card details, bank account information for tuition fees).
• Account Credentials: Usernames, passwords (hashed), and other security information for our online portals.
• Communications: Records of your interactions with us, including emails, chat transcripts, and phone calls.

b. Non-Personal Information

This includes data that does not directly identify you, such as:

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited on our website, time spent on pages, links clicked, referring URLs, search queries, online course engagement (e.g., video watch time, lesson completion).
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Educational Services: Enrolling students, delivering online courses, facilitating participation in academic competitions and events, tracking academic progress, managing attendance, and providing student support.
• Communication: Responding to inquiries, sending important announcements, newsletters, and updates related to Mahida Academy’s offerings.
• Billing and Administration: Processing tuition fees, competition entry fees, managing financial accounts, and maintaining administrative records.
• Improving Services: Analyzing data to enhance our curriculum, teaching methods, website functionality, online learning platforms, and overall educational experience.
• Security and Safety: Protecting our students, staff, and assets; preventing fraud; and ensuring compliance with legal obligations.
• Personalization: Customizing content and services based on individual preferences and needs within our online environment.
• Marketing (with consent): Sending promotional materials about our online programs and events, where permissible and with your explicit consent.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Service Providers: We may share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, IT support, analytics, online learning platform providers, competition management platforms, educational software providers). These parties are obligated to protect your information and use it only for the purposes for which it was shared.
• For Legal Reasons: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our community.
• With Parental Consent: For student-related information, we will obtain appropriate consent from parents or guardians before sharing with third parties, unless otherwise required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally for research, analytical, or marketing purposes.

4. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access and update inaccuracies in your personal information held by us.
• Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
• Data Portability: In some jurisdictions, you may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations to retain certain data.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact details provided below.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Refund Policy

For any course purchased from Mahida Academy, you may be eligible for a full refund if the request is made within 24 hours of the purchase time. After this 24-hour period, no refunds will be issued, irrespective of whether the course content has been accessed or not. To request a refund, please contact us using the details provided in the “Contact Us” section.

7. Children’s Privacy

Mahida Academy is primarily an online educational institution for students. We are committed to protecting the privacy of children. We collect personal information from children only as necessary for their enrollment and education, and always with the consent of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: